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ORiNOCO® 802.11n Access Points - Software Management Guide 175
H
Technical Services and Support
Obtaining Technical Service and Support
If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services team:
• Product information
– Part number and serial number of the suspected faulty device
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (What kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information
– If the product is not registered, date and location where you purchased the product.
: Technical Support is free for the warranty period from the date of purchase.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com. On the Proxim eService Web Site, you can
access the following services:
• Product Download Page: Provides quick links to product firmware, software, and documentation downloads.
• Proxim TV Links: A link to helpful video tutorials.
• Knowledgebase: A solution database of all the resolved problems. You can search by product, category, keywords,
or phrases.
• Live Chat: Chat with a support technician on-line or request to call back at a later time.\
• Open Ticket / Ask Question: Submit a question to our technical support staff who will reply to you by email.
• My Account / Tickets: Login to check the status of your questions, modify your answer update notifications, update
your personal profile, or access restricted information and features.
• Provide Feedback: Submit a suggestion, complaint, or other feedback about the support site.
- Software Management Guide 1
- Copyright 2
- Trademarks 2
- Disclaimer 2
- GPL License Note 2
- OpenSSL License Note 2
- Contents 3
- About this Guide 5
- Products Covered 5
- Audience 5
- Prerequisites 5
- Documentation Conventions 5
- Related Documents 6
- Introduction 7
- 1.2.1 Salient Features 8
- 1.2.2 Applications 8
- 2.1.4 ProximVision ES (PVES) 14
- Device Initialization 15
- 3.3 Home Page 20
- 3.3.2 Reboot 21
- Basic Configuration 23
- Device Configuration 27
- 5.1 System 28
- 5.2 Network 28
- 5.2.2 Link Integrity 30
- 5.3 Ethernet 36
- 5.4 Wireless Interface 37
- 5.5 Security 51
- 5.5.1 Wireless Security 52
- 5.5.2 RADIUS 57
- 5.5.3 MAC Access Control 60
- 5.6 Quality of Service (QoS) 61
- 5.6.2 802.1d to IP DSCP 64
- 5.6.3 802.1d to 802.1p 65
- 5.6.4 QoS Profile 66
- 5.6.5 QoS Policy 66
- 5.8 Filters 73
- 5.8.1 Protocol Filters 74
- 5.8.3 Advanced Filters 80
- 5.8.4 TCP/UDP Port Filters 82
- 5.8.5 Storm Threshold Filters 84
- 5.8.6 Packet Forwarding 85
- 5.9 DHCP 86
- 6.1.2 Inventory Management 91
- 6.1.3 License Information 92
- 6.2 File Management 93
- 6.2.1 Update Firmware 94
- 6.2.2 Update Configuration 95
- 6.2.3 Retrieve from Device 97
- AP-00:7D:09>enable 100
- AP-00:7D:09# generate ? 100
- Possible completions: 100
- 6.3 Services 101
- 6.3.2 Telnet/SSH 102
- 6.3.3 SNMP 103
- 6.3.4 SYSLOG Host Table 107
- 6.5 Access Control 110
- 6.6 Reset to Factory 111
- Device Management 112
- Figure 6-23 Reset to Factory 112
- Device Monitoring 113
- 7.2 Station Statistics 116
- 7.3 Rogue Scan Statistics 118
- 7.4 Bridge 120
- 7.5 Network Layer 121
- 7.6 RADIUS 123
- 7.6.2 Accounting Statistics 125
- 7.7 Logs 126
- 7.8 Console Commands 127
- 7.9 SNMP V3 Statistics 127
- Troubleshooting 129
- 8.2 Connectivity Issues 130
- 8.4 Recovery Procedures 135
- 8.4.3 Forced Reload 136
- 8.5.2 TFTP Server 141
- Available Channels 142
- 5 GHz CHANNELS 144
- Bootloader CLI and Scan Tool 151
- ScanTool 152
- ASCII Character Chart 153
- Link Integrity 154
- Rogue Scan 154
- RADIUS VLAN 159
- Packet Forwarding 160
- Glossary 161
- Abbreviations 169
- Statement of Warranty 173
- Other Information 174
- Support Options 175
- Telephone Support 176
- ServPak Support 176
- Packaged Services 176
- Technical Support Policy 177
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